Privacy Policy

Tuesday, 21 July 2026

This Privacy Policy explains how CricBet99 (“we”, “us”, “our”), operating at cricbet99.com, collects, uses, and protects your information when you use our website, app, and WhatsApp support services. By using our services, you agree to the practices described here.

1. Information We Collect

  • Account information: your name, mobile number, username, and password created during registration or ID creation via WhatsApp.
  • Transaction information: UPI reference IDs, deposit and withdrawal amounts, and bank details you provide for withdrawals.
  • Communication data: messages you send to our support team on WhatsApp.
  • Technical data: device type, browser, IP address, and pages visited, collected automatically when you use the website or app.
  • Cookies: small files used to keep you logged in, remember preferences, and understand how the site is used.

2. How We Use Your Information

  • To create and manage your account and process logins.
  • To verify deposits, credit points, and process withdrawals to your bank.
  • To provide customer support and respond to your requests.
  • To send service-related messages on WhatsApp (ID delivery, transaction confirmations).
  • To improve the website, app, and overall service.
  • To detect fraud, duplicate accounts, and misuse of the platform.

3. What We Do NOT Do

  • We do not sell your personal information to third parties.
  • We do not ask for your password, OTP, or UPI PIN through calls, email, or any channel.
  • We do not send promotional spam to your number beyond service communication.

4. Information Sharing

Your information is shared only where necessary to operate the service: with payment processing for verifying deposits and completing withdrawals, and with technical providers that host and secure the website. We may disclose information if required by law.

5. Data Security

Account credentials are stored securely, the website is served over HTTPS, and access to user data is limited to authorized support staff. However, no online transmission is 100% secure — keep your password private and never share your OTP with anyone.

6. Data Retention

We keep account and transaction records for as long as your account is active and as needed to meet legal and operational requirements. You may request account closure through our support team.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting support on WhatsApp from your registered number. We respond to verified requests within a reasonable time.

8. Cookies Control

You can block or delete cookies in your browser settings. Some features, such as staying logged in, may not work correctly if cookies are disabled.

9. Age Restriction

Our services are strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. See our Responsible Gaming policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest version. Continued use of the service after changes means you accept the updated policy.

11. Contact Us

For any privacy-related questions or requests, reach our support team via the Contact page available 24×7 on WhatsApp.